Rental FAQs

Looking to rent with us? Read over these frequently asked questions first!

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Where is Central Snowsports located in Falls Creek?

We are centrally located at winterhaven, corner of Falls Creek Road and Slalom Street and at Cedarwood Apartments, Schuss St.

Our direct store contact is 03 5758 3500.

Pickup and Delivery Service.

When you hire from us we can deliver your equipment to your accommodation to save you the hassle of carrying it in the snow, great for families. At the end of your stay we will collect the equipment from your accommodation when you are finished with it. Please ensure it is all paced neatly together.

Can I prebook my equipment?

You can prebook your equipment via our online hire form. The online booking form requires inputting of the same information that you would otherwise supply us with instore, mainly easy to use drop downs.

Online prebooking requires pre-payment in Australian dollars via our inline merchant Paypal. You do not need a Paypal account, just a valid credit card.

Prebookings are fully refundable less a 10% administration fee up to 7 days from your first day of hire.

You are free to make equipment upgrades or additions instore or swap demo equipment. Changes are subject to availability.

Prebooking speeds up the instore process dramatically and helps us better cater for our prebooked customers needs, there is a comments section at the bottom of each hire form for special requests or any information you think we may need to get you better equipped – we do not reply to these comments on the hire forms but they are noted instore when we process your booking.

What happens if my equipment breaks, is lost or stolen?

First of all let us assure you that this is very rare.

Any lost, stolen or damaged equipment is charged for at the discretion of the Rental Manager, you are generally covered under your travel insurance, however we do charge this directly to the customer.

What if I want to change equipment?

If you have an equipment problem please notify us asap, 03 5758 3500, so that we can rectify it. We want you to be kitted out correctly and to be comfortable.

Beginners?

No problem, we are here to help. Our instore technicians can help fit you, show you how to use the equipment and give you handy resort tips

Got other questions?

Central Snowsports endeavours to get you fitted out in the right gear to progress and enjoy. Don't hesitate to contact us so we can learn to better meet your expectations.

We also recommend you check us out on Facebook.

Secure payments

At Central Snowsports we use Pay Pal to secure your online transactions. For further information, visit the PayPal site at www.paypal.com.

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